Internet portal operator

Get Anchored s.r.o.
Street and number: Class 1 May 2316/6
City and postal code : Spišská Nová Ves, 05205
Country: Slovak Republic
Company ID: 53251482
TIN: 2121314932
VAT number: SK2121314932
We are not VAT payers - registration by $7

 


GENERAL TERMS AND CONDITIONS

These General Terms and Conditions ("Terms and Conditions") govern the rights and obligations of you as a buyer and us as a seller within the framework of contractual relations concluded through the E-shop on the website https://www.woodliis.sk/en/.

All information on the processing of your personal data is contained in the principles of personal data processing, which can be found here https://www.woodliis.sk/en/content/ochrana-osobnych-udajov. As you surely know, we communicate primarily remotely. Therefore, even for Our Agreement, means of distance communication are used, which allow us to agree with each other without the simultaneous physical presence of Us and You.

If any part of the Terms and Conditions contradicts what we have jointly agreed to in the process of your purchase on Our E-shop, this particular agreement will take precedence over these Terms.

1. SOME DEFINITIONS

  • 1.1. Price is the financial amount you will pay for the Goods;
  • 1.2. Shipping price means the financial amount you will pay for the delivery of the Goods, including the price for packing them;
  • 1.3. Total price is the sum of the Price and the Shipping Price;
  • 1.4. VAT means value added tax according to the legislation in force;
  • 1.5. E-shop is an online store operated by Nami at https://www.woodliis.sk/en/, on which the purchase of the Goods will take place;
  • 1.6. Invoice the tax document is issued in accordance with the Value Added Tax Act for the Total Price;
  • 1.7. We We are a company Get Anchored s.r.o., Established Class 1 May 2316/6 052 05 Spišská Nová Ves, ID number 53251482, entered in the Commercial Register maintained by the District Court Kosice, section Ltd., Insert No. 49682/V, email info@woodliis.sk, telephone number +421910 130 197, referred to by law as the seller;
  • 1.8. Order means your irrevocable proposal to enter into a contract for the purchase of Goods with us;
  • 1.9. Goods is everything you can buy on the E-shop;
  • 1.10. User account is an account created on the basis of the data provided by you, which allows storing the entered data and storing the history of ordered Goods and concluded contracts;
  • 1.11. You you are a person shopping on Our E-shop, legally referred to as a buyer;
  • 1.12. Contract is a purchase contract agreed on the basis of a duly completed Order sent through the E-shop, and is concluded at the moment when you receive the Order confirmation from us.

2. GENERAL PROVISIONS AND GUIDANCE NOTES

  • 2.1. The purchase of Goods is possible only through the web interface of the E-shop.
  • 2.2. When purchasing Goods, it is Your responsibility to provide Us with all information correctly and truthfully. Therefore, we will consider the information You provide to Us when ordering the Goods to be correct and true.

3. CONCLUSION OF THE CONTRACT

  • 3.1. The contract with Us can only be concluded in the Slovak language.
  • 3.2. The contract is concluded at a distance through the E-shop, while the costs of using the means of distance communication are borne by you. However, these costs do not differ in any way from the basic rate you pay for the use of these funds (i.e. especially for Internet access), so you do not have to expect any additional costs charged by Us beyond the Total Price. By submitting an Order, you agree to the use of means of distance communication.
  • 3.3. In order for us to conclude the Agreement, it is necessary for you to create an Order proposal on the E-shop. The following information must be included in this proposal:
    • a) Information about purchased Goods (on the E-shop you indicate the Goods you are interested in purchasing with the "Add to cart" button);
    • b) Information about the Price, Shipping Price, VAT, method of payment of the Total Price and the required method of delivery of the Goods; this information will be entered within the creation of the Order proposal within the user interface of the E-shop, while information about the Price, Shipping Price, VAT and Total Price will be provided automatically based on the Goods selected by you and the method of their delivery;
    • c) Your identification data used to enable us to deliver the Goods, in particular to the extent of name, surname, delivery address, telephone number and e-mail address;
  • 3.4. During the creation of the Order proposal, you can change and check the data until it is created. After performing the check by pressing the button "Send order with obligation to pay" you create the order. However, before pressing the button, you must confirm your familiarization and acceptance of these Terms and Conditions, otherwise it will not be possible to create an Order. A checkbox is used for confirmation and consent. After pressing the "Send order with obligation to pay" button, all filled in information will be sent directly to us.
  • 3.5. We will confirm your Order to you as soon as possible after it is delivered to Us by a message sent to your e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms and Conditions. Confirmation of the Order by us leads to the conclusion of a contract between Us and You. The terms and conditions in force on the date of ordering form an integral part of the Contract.
  • 3.6. There may also be cases when we are not able to confirm your Order. These are especially situations where the Goods are not available or cases where you order a larger number of Goods than is allowed by us. However, we will always provide you with information about the maximum number of Goods within the E-shop in advance and it should not be surprising for you. In the event that there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Agreement in a modified form compared to the Order. In this case, the contract is concluded at the moment when You confirm Our offer.
  • 3.7. In the event that an obviously incorrect Price is stated within the E-shop or in the Order proposal, mainly due to a technical error, we are not obliged to deliver the Goods to you for this Price even if you have received an Order confirmation and thus the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Agreement in a changed form compared to the Order. In this case, a new Agreement is concluded at the moment when You confirm Our offer. If You do not confirm Our offer within 3 days of its dispatch, We are entitled to withdraw from the concluded Agreement. An obvious error in the Price is considered, for example, if the Price does not correspond to the usual price at other sellers or is missing or there is an extra digit.
  • 3.8. In the event that the Agreement is concluded, you are obliged to pay the Total Price.
  • 3.9. If you have a User Account, you can place an Order through it. Even in this case, you are obliged to check the correctness, veracity and completeness of the pre-filled data. However, the method of creating an Order is the same as in the case of a buyer without a User Account, but the advantage is that it is not necessary to repeatedly fill in your identification data.
  • 3.10. In some cases, we allow you to use a discount for the purchase of Goods. To provide a discount, it is necessary to fill in the details of this discount in a predetermined field called "Do you have a discount coupon?" within the Order proposal. If you do so, the Goods will be provided to you at a discount.

4. USER ACCOUNT

  • 4.1. Based on your registration within the E-shop, you can access your User Account.
  • 4.2. When registering a User Account, it is your responsibility to provide all entered data correctly and truthfully and update them in case of change.
  • 4.3. Access to the User Account is secured by a username and password. It is your duty to maintain confidentiality regarding this access data and not to provide this data to anyone. In the event that they are misused, we are not responsible for this.
  • 4.4. The user account is personal and you are therefore not entitled to allow its use by third parties.
  • 4.5. We may cancel your User Account, especially if you do not than 2 years you do not use or if you breach your obligations under the Agreement.
  • 4.6. The user account may not be available around the clock, especially with regard to the necessary maintenance of hardware and software equipment.

5. PRICING AND PAYMENT TERMS, RETENTION OF TITLE

  • 5.1. The price is always stated within the E-shop, in the Order proposal and in the Contract. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always be identical to the price in the Contract. As part of the Order proposal, the Shipping Price is also stated, or the conditions when shipping is free.
  • 5.2. The total price includes VAT, including all fees stipulated by special legislation.
  • 5.3. We will require you to pay the Total Price after concluding the Contract and before handing over the Goods. You can pay the Total Price in the following ways:
    • (a) By bank transfer. We will send you information for payment within the Order confirmation. In the case of payment by bank transfer, the Total Price is payable by 3 days.
    • b) Online card. In this case, the payment is made through the payment gateway GoPay, the payment being governed by the terms and conditions of this payment gateway, which are available at: https://help.gopay.com/cs/tema/cenik-a-obchodni-podminky/aktualni-cenik-a-obchodni-podminky. In the case of online card payment, the Total Price is payable by 2 days.
    • (c) Cash on delivery. In such a case, payment shall be made upon delivery of the Goods versus handing over of the Goods. In the case of cash on delivery, the Total Price is payable upon receipt of the Goods.
  • 5.4. The invoice will be issued in electronic form after payment of the Total Price, or if the goods are delivered with payment only upon receipt, the invoice will be issued and sent only after delivery and thus payment of the given price and will be sent to your e-mail address specified in the Order. The invoice will also be available in the User Account if you have one set up.
  • 5.5. Title to the Goods passes to you only after you have paid the Total Price and taken over the Goods. In the case of payment by bank transfer, the Total Price is paid by crediting Our account, in other cases it is paid at the moment of payment.

6. DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL DESTRUCTION AND ACCIDENTAL DETERIORATION OF THE OBJECT OF PURCHASE

  • 6.1. The goods will be delivered to you in the manner of your choice, while you can choose from the following options:
    • a) Personal collection at Packeta dispensing points;
    • b) Delivery via transport companies Slovenská pošta, GLS, Packeta.
  • 6.2. The goods can be delivered only within the Slovak Republic.
  • 6.3. We are obliged to deliver the goods to you immediately, but no later than within 30 days from the date of conclusion of the Contract. During the performance of the Agreement, such facts may occur that will affect the delivery date of the Goods ordered by you. We will immediately inform you by e-mail about the change of the delivery date and the new expected delivery date of the ordered Goods, while your right to withdraw from the Contract is not affected by this. Our notification of the new delivery date of the Goods also includes Our request to you to express whether You insist on delivery of the Goods ordered by you on the new date.
  • 6.4. When taking over the Goods from the carrier, it is your responsibility to check the integrity of the packaging of the Goods and in case of any damage, immediately notify the carrier and Us. In the event that the packaging has been damaged, indicating unauthorized handling and entry into the shipment, it is not your obligation to take over the Goods from the carrier.
  • 6.5. You are obliged to take over the goods at the agreed place and time. If you do not take over the delivered Goods according to the previous sentence, we will notify you by e-mail where you can take over the Goods, including the period for their receipt, or we will deliver the Goods to you again at your written request sent no later than 14 days from when you should have taken over the Goods, and you undertake to pay us all costs associated with the re-delivery of the Goods. In the event that You breach Our obligation to take over the Goods, except in cases pursuant to Art. 6.4 of these Terms and Conditions, this shall not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that You do not take over the Goods does not constitute a withdrawal from the Agreement between Us and You. If You do not take over the Goods even within the additional period, We have the right to withdraw from the Contract due to your material breach of the Agreement. If we decide to exercise this right, the withdrawal is effective on the day on which we deliver this withdrawal to you. Withdrawal from the Contract does not affect the right to compensation for damage incurred in the amount of the actual costs of the attempted delivery of the Goods, or another claim for damages, if any.
  • 6.6. If, for reasons arising on your part, the Goods are delivered repeatedly or in a different manner than agreed in the Contract, it is Your obligation to reimburse Us for the costs associated with such repeated delivery. Payment details for the payment of these costs will be sent to your e-mail address specified in the Contract and are due within 14 days of receipt of the e-mail.
  • 6.7. The risk of damage to the Goods passes to you at the moment you take them over. If you do not take over the Goods, except in cases pursuant to Art. 6.4 of these Terms and Conditions, the risk of accidental destruction and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to take them over, but for reasons on your part the takeover did not take place. The passage of the risk of accidental destruction and accidental deterioration of the Goods means that from that moment on, you bear all the consequences associated with the loss, destruction, damage or any deterioration of the Goods.

7. RIGHTS ARISING FROM LIABILITY FOR DEFECTS

  • 7.1. Introductory provision to liability for defects
    • 7.1.1. We undertake to deliver the Goods to you in the required quality, quantity and without defects.
    • 7.1.2. We are responsible for defects that the Goods have upon receipt. For used Goods, we are not responsible for defects caused by their use or wear. For Goods sold at a lower price, we are not responsible for defects for which a lower price was negotiated.
    • 7.1.3. The general warranty period is 24 months. The warranty period begins from the moment of receipt of the Goods by you.
    • 7.1.4. If the Goods are exchanged, the warranty period begins again from the receipt of the new Goods by you.
    • 7.1.5. Your rights arising from liability for defects of the Goods for which the warranty period applies will expire if you do not exercise them within the warranty period. However, the rights arising from liability for defects in perishable goods must be exercised no later than on the day following purchase, otherwise your rights will expire.
  • 7.2. We guarantee that at the time of transfer of the risk of accidental destruction and accidental deterioration of the Goods according to Art. 6.7 of the Terms and Conditions, the Goods are free of defects, in particular that:
    • a) has characteristics that we have agreed with you and, unless expressly agreed, those that we have stated when describing the Goods, or those that can be expected due to the nature of the Goods;
    • b) it is suitable for the purposes stated by us or for the purposes customary for Goods of this type;
    • (c) corresponds to the quality or design of the agreed sample if the quality or execution has been determined according to the sample;
    • (d) it is in an appropriate quantity and weight;
    • (e) it meets the requirements imposed on it by specific legislation;
    • (f) is not encumbered by the rights of third parties.
  • 7.3. Conditions for exercising the right of liability for defects (complaints)
    • 7.3.1. If the Goods are delivered to you in damaged or damaged packaging or the shipment is obviously too light, we ask you not to accept such Goods from the transport company and to notify us immediately at the telephone number +421910 130 197 or by e-mail to info@woodliis.sk. In the event of obvious defects (e.g. mechanical damage), you are obliged to file a complaint in the manner specified in point without undue delay 7.4.1. below. We will not take into account a later complaint due to obvious defects in the Goods, including a defect consisting in the incompleteness of the Goods.
    • 7.3.2. You are obliged to exercise the right of liability for other defects (hidden defects) in the manner specified in point 7.4.1. below without undue delay after you have discovered the defect in the Goods, but no later than until the warranty period expires.
    • 7.3.3. The warranty applies only to manufacturing defects of the Goods and defects caused by mechanical damage. You cannot exercise the right of liability for defects, especially for defects caused by wear, mechanical damage, use of the Goods in unsuitable conditions, etc.
    • 7.3.4. You are not entitled to exercise the right of liability for defects if you knew about the defect before taking over the Goods, or we warned you about it or for this reason you were granted a reasonable discount on the Price of the Goods.
  • 7.4. Exercising the right of liability for damage (complaints)
    • 7.4.1. In the event that the Goods have a defect, especially if one of the conditions under Article 7.2 is not met, you may notify Us of such defect and exercise the rights of liability for defects (i.e. claim the Goods) by sending an e-mail or letter to Our addresses listed next to Our identification data, or in person at Our establishment. For complaints, you can also use the sample form provided by Us, which forms Annex No. 1 of the Terms and Conditions.
    • 7.4.2. In your notification by which you make a complaint, state in particular a description of the defect of the Goods and your identification data, including the e-mail to which you are interested in receiving a notification about the method of handling the complaint, and also state which of the claims arising from liability for defects specified in point 7.5.4. when 7.5.8., you apply.
    • 7.4.3. When filing a complaint, also provide us with a proof of purchase of the Goods (invoice) in order to prove its purchase from us, otherwise we are not obliged to accept your complaint.
    • 7.4.4. We consider the day of commencement of the complaint procedure to be the day of delivery of the defective Goods together with the relevant documents (according to point 7.4.3). If your submission with which you are making a complaint is incomplete (especially illegible, unclear, incomprehensible, does not contain the required documents, etc.), we will request you to supplement the submitted complaint in writing, especially by e-mail. In this case, the complaint procedure begins on the day of delivery of your supplemented submission.
    • 7.4.5. If you do not complete the submitted complaint within the meaning of the point 7.4.4. of this article without undue delay, no later than 10 days from the date of receipt of Our invitation according to point 7.4.4. of this article, we will consider your submission to be unfounded.
  • 7.5. Complaint handling
    • 7.5.1. Based on your decision which of the rights under § 622 and § 623 of Act no. 40/1964 Coll. Civil Code, as amended (hereinafter referred to as the "Civil Code") (specified in point 7.5.4. when 7.5.8.) you apply, we will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of your claim. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the date of your claim.
    • 7.5.2. After determining the method of handling the complaint, we will settle the complaint immediately, in justified cases we can handle the complaint even later; However, the complaint may not take longer than 30 days from the date of filing the complaint. After the expiry of the period for settling the complaint, you have the right to withdraw from the Agreement or you have the right to exchange the Goods for new goods, if possible.
    • 7.5.3. We are obliged to issue you a written document on the settlement of the complaint, no later than 30 days from the date of the complaint and we will inform you about its settlement via e-mail. If the complaint is accepted, we will send you the repaired Goods or exchange the Goods for new goods or refund the paid Price of the Goods, unless we agree otherwise.
    • 7.5.4. If it is a defect that we can remove, you have the right to have the defect removed free of charge, in a timely and proper manner. We will remove the defect of the Goods without undue delay.
    • 7.5.5. Instead of removing the defect, You may require replacement of the Goods or, if the defect concerns only a part of the Goods, replacement of this part, in cases where this does not incur disproportionate costs to Us with regard to the Price of the Goods or the severity of the defect.
    • 7.5.6. Instead of removing the defect of the Goods, we can always replace the defective Goods with faultless ones, if this does not cause you serious difficulties.
    • 7.5.7. If it is a defect of the Goods that cannot be removed and which prevents you from being able to properly use the Goods as defect-free goods, you have the right to exchange the Goods or you have the right to withdraw from the Contract. You are entitled to the same rights if they are removable defects, but you cannot properly use the Goods due to the recurrence of the defect after repair or due to a larger number of defects.
    • 7.5.8. In the case of other irremovable defects, you have the right to a reasonable discount on the Price of the Goods.
    • 7.5.9. We will settle the complaint by handing over the repaired Goods, exchanging the Goods, returning the Price of the Goods, paying a reasonable discount on the Price of the Goods, a written request to take over the performance (of the Goods) or a justified rejection of the complaint.
  • 7.6. The exercise of rights arising from liability for defects and complaints of the Goods is governed by the provisions of § 619 et seq. Civil Code, Act No. 250/2007 Z.z. on consumer protection and on amendments to the Act of the Slovak National Council no. 372/1990 Coll. on offenses, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the business premises of the seller and on amendments and supplements to certain acts, as amended (hereinafter referred to as the "Consumer Protection Act" distance selling").
  • 7.7. If you file a claim for the Goods:
    • a. during the first 12 months after the purchase of the Goods, we can reject your claim only on the basis of an expert assessment; regardless of the outcome of the expert assessment, we will not require you to pay the costs of the expert assessment or other costs related to the expert assessment. We will provide you with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of settling the complaint;
    • b. after 12 months from the purchase and we have rejected such a complaint, we will state in the proof of claim settlement to whom you can send the Goods for expert assessment. If You send the Goods for expert assessment to the designated person, the costs of the expert assessment, as well as all other related purposefully incurred costs, shall be borne by Us, regardless of the outcome of the expert assessment. If You prove Our liability for defects in the Goods by expert judgment, you may refile the complaint; During the performance of the expert assessment, the warranty period does not expire. We are obliged to reimburse you within 14 days from the date of re-filing the complaint all costs incurred for the expert assessment, as well as all related purposefully incurred costs. A resubmitted claim cannot be rejected.
  • 7.8. If you are an entrepreneur, it is your duty to report and reproach the defect without undue delay after you could have discovered it, but no later than 3 days after receipt of the Goods.
  • 7.9. If you are a consumer, you have the right to exercise your rights arising from liability for defects that occur in consumer Goods within 24 months of receipt of the Goods.
  • 7.10. We have hereby properly instructed you about your rights arising from § 622 and § 623 of Act no. 40/1964 Coll. Civil Code. By concluding the Agreement, you confirm that you had the opportunity to read the terms of the claim for the Goods.

8. WITHDRAWAL FROM THE CONTRACT

  • 8.1. Withdrawal from the Agreement, i.e. termination of the contractual relationship between Us and You from its beginning, may occur for the reasons and methods specified in this article, or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.
  • 8.2. If you are a consumer, i.e. a person buying the Goods outside the scope of your business activity, you have the right, in accordance with the provisions of § 7 of the Act on Consumer Protection in Distance Selling, to withdraw from the Contract without giving any reason within 14 days from the date of delivery of the Goods. In the event that we have concluded a Contract concerning several types of Goods or the delivery of several parts of the Goods, this period begins to run only on the day of delivery of the last part of the Goods, and in the event that we have concluded a Contract on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins to run on the day of delivery of the first delivery. You may withdraw from the Agreement in any demonstrable way (in particular by sending an e-mail or letter to Our addresses listed next to Our identification data). For withdrawal, you can also use the sample form provided by Us, which forms Annex No. 2 of the Terms and Conditions.
  • 8.3. However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:
    • a) the sale of Goods, the Price of which depends on price movements on the financial market, which we cannot influence and which may occur during the withdrawal period;
    • b) the sale of alcoholic beverages, the Price of which was agreed at the time of concluding the Contract, while their delivery can be carried out after 30 days at the earliest and their Price depends on the movement of prices on the market, which we cannot influence;
    • c) the sale of Goods that have been made according to your specific requirements, that have been custom-made for you or Goods intended specifically for one consumer;
    • d) the sale of Goods that are subject to rapid deterioration or perishability and Goods that have been inseparably mixed with another after delivery;
    • e) the sale of Goods enclosed in a protective packaging which is not suitable for return for health or hygiene reasons and whose protective packaging has been broken after delivery;
    • (f) the sale of phonograms, video recordings, phonograms or computer software sold in protective packaging where the original packaging has been broken;
    • (g) the sale of periodicals, with the exception of sales under a subscription agreement, and the sale of books not supplied in protective packaging;
    • h) provision of electronic content, if it was not delivered on a tangible medium and was supplied with your prior express consent before the expiry of the withdrawal period and We have informed you that you do not have the right to withdraw from the Contract.
  • 8.4. The withdrawal period according to Article 8.2 of the Terms and Conditions shall be deemed to be maintained if You send Us a notification that You withdraw from the Agreement during the course thereof.
  • 8.5. In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective date of the withdrawal to the account from which it was credited, or to the account chosen in the withdrawal. However, the amount will not be refunded before You return the Goods to Us or prove that they have been sent back to Us. Please return the goods to us clean, including the original packaging if possible.
  • 8.6. In the event of withdrawal from the Contract pursuant to Article 8.2 of the Terms and Conditions, You are obliged to send the Goods to Us within 14 days of withdrawal, hand over the Goods to Us or a person authorized by Us to take over the Goods, while You bear the costs of returning the Goods to Us. This does not apply if we agree to collect the Goods in person or through a person authorized by Us. The period is maintained if the Goods were handed over for transport no later than on the last day of the period. You, on the other hand, are entitled to a refund of the Shipping Price, but only in the amount corresponding to the cheapest delivery method of the Goods offered by us for the delivery of the Goods.
  • 8.7. You are liable for damage in cases where the Goods are damaged as a result of your handling of them other than necessary with regard to their nature and characteristics. In this case, we will charge you for the damage caused after the Goods have been returned to Us and the due date of the billed amount is 14 days.
  • 8.8. We are entitled to withdraw from the Contract due to sold out stocks, unavailability of the Goods, or if the manufacturer, importer or supplier of the Goods agreed in the Contract has interrupted production or made significant changes that made it impossible to fulfill Our obligations under the Contract or for reasons of force majeure, or if, even with all Our efforts that can reasonably be required of Us, We are unable to deliver the Goods to You within the period specified by these Terms. In these cases, we are obliged to inform you of this fact without undue delay and return to you the already paid Total Price for the Goods within 14 days from the date of notification of withdrawal. We will refund the paid Total Price for the Goods in the same way as you paid the Total Price, without prejudice to the right to agree with you on another method of refund, if you are not charged any additional fees in connection with this.
  • 8.9. We are entitled to withdraw from the Contract even if you have not taken over the Goods within 5 working days from the date on which you were obliged to take over the Goods.

9. SUBMISSION OF COMPLAINTS AND COMPLAINTS

  • 9.1. As a consumer, you are entitled to submit suggestions and complaints in writing, via e-mail to: info@woodliis.sk.
  • 9.2. We will inform you about the assessment of the suggestion or complaint by e-mail sent to your e-mail.
  • 9.3. The supervisory authority is the Slovak Trade Inspection (SOI), the SOI Inspectorate for Košice region, Established: Vrátna 3, P. O. BOX A-35, 040 65 Košice 1, tel. no. 055/729 07 05, 055/622 76 55.
  • 9.4. If you are not satisfied with the handling of your complaint or complaint, you can also submit a request for an inspection electronically via the platform available on the website https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi.

10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

11. FINAL PROVISIONS

  • 11.1. We will deliver all written correspondence with you by e-mail. Our e-mail address is listed in Our Identification Data. We will deliver correspondence to your e-mail address specified in the Agreement, in the User Account or through which you contacted us.
  • 11.2. The contract can only be changed on the basis of our written agreement. However, we are entitled to change and supplement these Terms and Conditions, but this change will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this change. However, we will only inform you about the change if you have created a User Account (so that you have this information if you order new Goods, but the change does not create a right of termination, as we do not have a concluded Agreement that can be terminated), or under the Contract we are to deliver the Goods to you regularly and repeatedly. We will send you information about the change to your e-mail address at least 14 days before the change takes effect. If we do not receive from you within 14 days of sending information about the change the termination of the concluded Agreement for regular and repeated deliveries of Goods, the new terms and conditions become part of our Agreement and apply to the next delivery of the Goods following the effective date of the change. The notice period if you resign is 2 months.
  • 11.3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontracting failures, etc.), we are not liable for damage caused as a result of or in connection with cases of force majeure or unforeseeable events, and if this situation lasts for more than 10 days, we and you have the right to withdraw from the contract.
  • 11.4. Annex to the Terms and Conditions is a sample complaint form and a sample withdrawal form.
  • 11.5. The Agreement, including the Terms and Conditions, is archived electronically with us, but is not accessible to you. However, you will always receive these Terms and Conditions and Order Confirmations with a summary of the Order by e-mail and therefore you will always have access to the Contract even without Our cooperation. We recommend that you always save the Order confirmation and Terms and Conditions.
  • 11.6. Our activities are not subject to any codes of conduct according to § 3 par. 1 letter n) of the Act on Consumer Protection in Distance Selling.
  • 11.7. These Terms and Conditions become effective 20.12.2023.