Step 1

You fill in an email stating the details of the complaint / return such as - order number, description of the error, method of handling the complaint and delivery address.

Step 2

Dispatch of goods to the address:
Get Anchored s.r.o.
Class 1 May 2316/6, 05205 Spišská Nová Ves
(no cash on delivery)

Step 3

During the complaint, you are always informed exactly what the status of the complaint is. All updates will be automatically sent to you by e-mail.

Step 4

We resolve the complaint as soon as possible, but no later than within 30 days. We will then send the package to your address.


I received damaged goods

1. Check your shipment

When receiving the order from the carrier, please check the visual condition of the package of the shipment, especially if our tape is not damaged in any way and is not repaired. In case of any doubt, refuse to accept the shipment and inform us immediately to agree on the next steps. Alternatively, we recommend taking the package and opening it immediately in front of the delivery person.

2. Tell us the problem

If you receive the shipment and discover damage or loss of the contents later than 48 hours after receipt, please contact us by email at


Questions and answers

I purchased a product and it is not functional

You will return or exchange the goods within the 14-day period for withdrawal from the purchase contract. You can send the goods by post to the address of the headquarters without cash on delivery, or you can bring them personally by phone agreement to the delivery point.

What documents do I need to make a claim?

The number of the document or invoice that came in the package. You do not need to attach any additional documents to the package, because you registered everything online on the complaint/return pages.

Do I need to include accessories?

Yes, accessories can be the cause of the defect, and they are also necessary to test the device.

I have a defect in the accessory, so is it necessary to send the main product to the complaint?

No, if you are sure that an accessory has a defect, it is possible to claim it separately.

Do I need original product packaging?

Yes and no. To file a complaint, it is not necessary to have the original packaging, but it is advisable to prepare the goods in it for transport.

When will my complaint be handled?

We try to resolve the complaint as soon as possible, but no later than within 30 days.


This page is for informational purposes, the tax ruling contains the GTC.